Frequently Asked Questions

Read some of our most common questions about ear wax removal, ear impressions, sleep plugs and swim plugs.

Can I go swimming after a microsuction treatment?

After a microsuction procedure, keep your ears clean and dry to prevent infection. Avoid swimming or submerging your ears in water for at least 48 hours.

Follow-Up Appointments: What You Need to Know

If your Audiologist recommends a follow-up appointment, our staff will assist you in booking it. We offer complimentary follow-ups when necessary, as long as they are scheduled within 2 weeks of your original appointment. PLEASE NOtE: Follow-up appointments are not available on Saturdays. Online booking is not offered for follow-up appointments; please contact our clinic directly to schedule.

What Are the Alternatives if Microsuction Earwax Removal Isn’t Suitable

It's crucial to consider that issues like hearing loss could be due to problems in the middle or inner ear rather than just earwax buildup. In such instances, earwax removal might not be the most suitable solution. The Audiologist will engage in a discussion with the patient to explore potential next steps. This may involve referrals for hearing tests, middle ear pressure tests, scans, or balance testing. The specific tests needed will be determined based on the individual patient's history and examination results.

What Is Earwax?

Earwax is a natural lubricant and antibacterial agent produced by glands in the ear canal. It helps clean, lubricate, and protect the ear, trapping dirt and preventing excess water from entering. This is essential for maintaining ear health.

Can I Fly or Drive After My Appointment?

Yes, microsuction does not touch the inner canal, so it won’t affect your balance. Some people may feel unsteady during the procedure but are fine afterward.

Does Private Insurance Cover Microsuction

Most health insurance plans only cover audiology consultations and hearing aids, not other services like microsuction. This is due to their fund rules. However, St. Lukes Health provides rebates for our services. For more details, please contact your health fund's customer service.

What Are the Costs of Microsuction

Adults: $120|Seniors (65+): $110| Students: $105| Children (age10-16): $90. Bookings are essential. Payment is by credit card, or contactless only. All prices include GST. PLEASE NOTE: Even if no wax is found, a $60 consultation fee applies for the time and expertise provided. Medicare does not cover microsuction appointments.

Should I use ear candles?

Ear candles are more dangerous than they look. They can cause burns to your face, hair, scalp, ear canal and eardrum. You’ll also introduce traces of candle wax into the ear canal, and can risk perforating your eardrum. Ultimately, research has shown that ear candles don’t work – so avoid them.

Should I clean my ears with cotton buds?

In short, no. Cotton buds are most likely to simply push the wax further in. Over time, this can create severe build-up of cerumen, damage the soft tissues in your ear canal and even puncture the eardrum. So as the saying goes, never put anything smaller than your elbow in your ear!

What should I do before my microsuction appointment?

We advice not to use any over-the-counter eardrops e.g. Waxol, Cerumol, Audiclean Ear Wax Remover, Ear Clear ear drops, Clean Ears spray, Aquaear ear drops, Audisol earwax remover etc...Usually microsuction does not need pre-treatment, if you feel your ears are severely blocked you may use some olive oil for up to two days before the appointment to soften any wax build-up this can make the procedure faster and more comfortable.

Can babies and children have microsuction?

We DO NOT see children under the age of 10. We recommend that children should be at least 10 years old and up and are able to sit still on the chair for 15 minutes or so with the assistance of a parent. Young children often find microsuction more comfortable than ear irrigation or syringing. The procedure can be noisy when using the suction machine, but we can remove ear wax using other instruments to make the procedure more acceptable if required.

How often will I need microsuction?

Everyone produces ear wax at a different rate. If you’re prone to build-up, you’ll need microsuction more frequently. In general, it’s good to have a regular check-up every 6 to 12 months for good ear wax management and to prevent any issues. We can place you on our recall list as a reminder to have your ears cleaned every 6, 9 or 12 months.

How long will my earwax removal appointment take?

The length of your treatment will depend on the degree of blockage, so please allow for up to 20 minutes in your schedule. Usually you can expect amazing results within half that time.

Is microsuction safe?

Yes. Medical specialists around the world regard aural microsuction as the safest, most effective choice for cleaning ears (also known as ‘dewaxing’). Usually the procedure is very quick, easy and gives you instant relief. At our ear wax removal clinic in Melbourne we have performed this proceedure countless times with great results. Microsuction can be used even if the eardrum has been previously perforated. It is useful in removing excessive discharge caused by ear infection and it can also remove foreign bodies.

What makes Microsuction a preferred choice compared to other methods?

Most GPs will treat a blocked ear with an ear syringe, which is a pressurised device that flushes out the ear with water. This isn’t always effective, and can lead to infection or damage to the eardrum. Microsuction, by contrast, is gentle, dry, precise and safe – the gold standard for ear wax removal.

How does Filter Exchange work?

Pro filters 10, 15, 17, 20 and 26 are interchangeable (note: if you have a plug with any of these filters you can't change them to Pro 27 or 31). Pro Filter 27 and 31 are interchangeable (note: if you have a plug with Pro 27 or 3 filters you can't change them to Pro 10, 15, 17, 20 or 26). If you find the filters you have chosen are not suited to your use we will exchange them for a different type. Simply contact us to return your filters to us, and on receipt we will send the replacement pair of filters that you have chosen. This free of charge exchange can only be actioned once, only when the filters are still in new condition and within 60 days of receipt of your order.

Follow-Up Appointments: What You Need to Know

Is there an express service available?

We offer an express service for urgent orders at an additional cost of $250 per product. This service prioritizes your order in our production queue. However, we cannot guarantee specific delivery timelines as factors beyond production may impact overall timing. Standard production times are 4 weeks for PRO earplugs and 5 weeks for IEMs. To arrange express production, contact us at reception@earlab.com.au.

What is the purpose of grips and cords?

Grips are additional silicone sections added to the earplug to assist with insertion and removal. Cording refers to a removable neck cord attached to the earplugs.

How long is the warranty for my product?

Our products include a 12-month warranty, which covers defects in build and components. Additionally, our custom products offer a 60-day fit warranty and a 60-day filter exchange warranty (if applicable). For comprehensive details, please refer to our Terms & Conditions

If your in-ear monitors are no longer under warranty and you're experiencing an issue, can they still be repaired?

Please note that clients are responsible for all costs. Our manufacturer, ACS UK, can repair all currently supported ACS in-ear monitors. However, some older models may be unrepairable due to changes in parts and manufacturing methods. If your in-ear monitors have an issue, we can send them to ACS UK on your behalf. Just provide us with a note explaining the problem, and we'll inform you of the repair or replacement costs.

Is it possible to have my ACS custom in-ear monitors engraved with a logo or design?

If you want a cool design on your custom in-ear monitors, we have a laser etching service, but it costs extra. Before ordering, contact us if you want this service. The design's details and your ear size will affect whether we can do it.

What is the duration of the fitting period for my custom earplugs or in-ear monitors?

While your custom product has the potential to last indefinitely, we recommend obtaining new ear impressions every 4 years. This is advised because the shape of your ear canals can undergo changes over time.

If I need to order a second product will I need to have my ear impressions taken again?

We'll retain a digital record of your ear impressions for a duration of 4 years. This record will enable us to create additional products for you when you place subsequent orders. Simply contact our reception@earlab.com.au after placing your order to inform us that you'd like to utilise your existing impressions.

Do we conduct ear impressions for children aged 5 and under?

To perform impressions on children under the age of 5, it is recommended that the audiologist has specialised training and experience. Regrettably, our staff is not equipped with the necessary training to work with children in this age group, and are unable to provide ear impression services for them. This restriction applies to the following stages: Newborn, Infant, Toddler, and Pre-schooler.

Who will carry out the ear impression taking?

This procedure is performed by experienced and highly trained Audiologists with the ability to take deep full shell ear impressions process that require capturing as much information (please note differ to ear impressions taking for hearing aids)

How long does the custom earplug process take?

Your initial consultation will be 20 minutes. Following that, your finished ear plugs will be available for pick up in 3-4 weeks in most cases (we would like to emphasise that our products are custom-made to ensure the highest quality. As a result, the turnaround time may be longer). Please keep in mind these products are manufactured in UK and unforeseen delays can happen with manufacturing and shipment. If you’re happy with self-fitting they can be posted directly to you. We offer standard parcel postage for $11-15, and express for $15-19, and both are available for free on orders $1100 and over..

What is noise-induced hearing loss (NIHL) and when am I at risk?

Noise-induced hearing loss occurs when sensitive structures in the inner ear are damaged by brief or extended periods of exposure to loud sounds. NIHL usually happens with noise levels greater than 85decibels (dBs). Damage happens faster as noise levels increase above this threshold.

Do the SleepSound ear plugs make your ears sweaty throughout the night?

Silicone earplugs generally do not make the ears sweaty because silicone is a breathable material. However, individual experiences may vary.

What is the duration of the fitting period for my custom earplugs or in-ear monitors?

What are the benefits of custom moulded earplugs for sleep?

Unlike off-the-shelf foam options, these earplugs are made for comfort – they’re soft, lightweight and fit your ear canal perfectly. That means you can comfortably lie on your side, without irritation. They also won’t fall out of your ear while you sleep – a major complaint for those who use foam earplugs.

Can you tell me the noise reduction rating (NRR) for the SleepSound?

The SleepSound attenuated about 25-27dB. It is a solid earplug and it attenuates about as much as a very good fitting foam plug.

Who should use sleep plugs?

Anyone who needs a quieter sleep environment. Think shift-workers, people with a partner who snores, and those dealing with barking dogs or traffic noise.

What if my custom Swim Plugs or Pro-Aquaz don't fit correctly?

Please email our reception@earlab.com.au. We can guarantee proper fitting and assess whether any slight adjustments are necessary to ensure they fit accurately. Providing a close-up photo of the plugs in the ear may aid us in diagnosing any fitting issues.

How long do the Swim Plugs or Pro-Aquaz last?

We expect the typical lifetime to be 3 to 4 years although some natural anatomical changes to the ears may require an update sooner.

Can I use Swim Plugs or Pro-Aquaz with ear infections, post surgery, perforations or grommets?

Yes, our custom swim and surf plugs are tailor-made and suitable for use in these conditions. However, it is essential to follow the guidance of your specialist, who can determine whether our custom plugs are appropriate for your specific medical condition.

Can I get a spare set made?

Yes, we keep your impressions on file for 4 years and within this time you can have as many spare sets made.

Are custom Swim Plugs or Pro-Aquaz worth the money?

Aboslutely, if you've encountered surfers ear, dealt with infections, or faced downtime from the water due to surgery or waiting for antibiotics during any water sports, then the answer is a definite YES. Surfboard ≈$700 Wetsuit ≈$400, The Fins ≈$100, and protection against infections & surfers ear? That's PRICELESS!

Are your Swim Plugs & Pro-Aquaz complete watertight

The objective is to achieve a snug, waterproof fit, our Swim Plugs and Pro-Aquaz will generally accomplish this. However, we cannot provide a guarantee due to the anatomical variability in people's ears. Nonetheless, in all scenarios, the flushing effect of water and wind chill will be minimised, and it is this reduction that will aid in preventing Surfers Ear, Swimmer’s ear and ear infections

Will the plugs affect my balance?

No, some individuals perceive that earplugs impact balance, but it's merely a shift in spatial awareness. Using any type of earplug does not have any physical effects on your balance. Many surfers and open water swimmers use them without issue.

Who uses custom Swim Plugs & Pro-Aquaz

Swimmers, open water swimmers, surfers, surf instructors, kitesurfers, wind surfers, paddle boarders, wakeboarders, waterskiers, surf kayakers, white water kayakers, surf instructors, coasteering, watersport, SUP and more. They are not suitable for SCUBA diving or FREE diving.

What is the duration of the fitting period for my custom earplugs or in-ear monitors?

Can earplugs help with surfer's ear?

They can. Surfer’s ear, also known as extoses, are bony growths in the outer ear triggered by repeated exposure to cold water. By protecting your ear canal, earplugs can prevent them from forming, or getting worse.

Can earplugs prevent swimmer's ear?

Absolutely. Swimmer’s ear happens when water is trapped in your ear canal, so the best solution is to avoid water entering your ear in the first place.

Can children use swimming earplugs?

Yes – custom plugs can be made to fit any size ear. It’s especially important for children who’ve had grommets fitted to use swim plugs.

What are the best swimming earplugs for me?

It depends on your needs and budget. Many casual swimmers who don’t have ear issues can make do with off-the-shelf options. However, if you’re prone to ear infections like swimmer’s ear, have grommets (also known as ear tubes) or a ruptured eardrum, you’ll need custom moulded plugs that create a perfect watertight seal and keep your ear canal dry.

Do I need to wear swim plugs?

Yes, if you participate in water sports and are prone to ear issues. They can make all the difference between an enjoyable hobby and one that leads to pain, hearing problems and worse.

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