Frequently Asked Questions

Who performs Microsuction ear wax removal?

Founder of earLAB received training in London through the gold standard Ear Care and Microsuction Training Course, renowned for having the best and most experienced ear wax removal specialists. This expertise has been passed down to the entire Clinical team, who have undergone close and personal training to build the confidence needed to contribute to our practice, ensuring the best ear wax removal services in Melbourne and beyond.

If microsuction earwax removal isn't suitable, what alternative options are available?

It's crucial to consider that issues like hearing loss could be due to problems in the middle or inner ear rather than just earwax buildup. In such instances, earwax removal might not be the most suitable solution. The doctor will engage in a discussion with the patient to explore potential next steps. This may involve referrals for hearing tests, middle ear pressure tests, scans, or balance testing. The specific tests needed will be determined based on the individual patient's history and examination results.

What is earwax?

Earwax acts as a natural lubricant and antibacterial agent, produced by the sebaceous glands in the ear canal. Its diverse roles include cleaning, lubricating, and protecting the ear lining. By trapping dirt and controlling excessive water entry, earwax is vital for preserving ear health.

Can I fly or drive afterwards?

Yes, as the inner canal is not touched so this will not affect your balance. Although some people may be unbalanced by the vacuuming during procedure but fine afterwards.

Is Microsuction covered by private insurance?

Most health insurance companies only cover Audiology consultations and Hearing Aid devices. They do not pay towards any other Audiology services, therefore aural Microsuction is not covered. The reason is as a not-for-profit fund most health insurance companies are limited to what they can cover by their fund rules. If you have any further queries, please contact the Custom Service Centre of your private health fund and check if you are covered or not. You can receive a health insurance rebate for our services if you are insured by St.Lukes Health.

How much does Microsuction cost?

Adults: $110, Seniors 65 and over: $100, Students: $95, Children under 16: $80. Booking are essential. Online payment, credit card and contactless payment only at this time. All prices include GST. If there is no wax present in ears, a consultation fee of $55 apply. There is no charge if you need to return for a second appointment following softening. Microsuction appointments at earLAB are not covered by Medicare.

Should I use ear candles?

Ear candles are more dangerous than they look. They can cause burns to your face, hair, scalp, ear canal and eardrum. You’ll also introduce traces of candle wax into the ear canal, and can risk perforating your eardrum. Ultimately, research has shown that ear candles don’t work – so avoid them.

Should I clean my ears with cotton buds?

In short, no. Cotton buds are most likely to simply push the wax further in. Over time, this can create severe build-up of cerumen, damage the soft tissues in your ear canal and even puncture the eardrum. So as the saying goes, never put anything smaller than your elbow in your ear!

Does the cost for microsuction cover clearing both ears?

The Microsuction ear wax removal appointment cost is fixed and covers inspection and ear wax removal from all impacted ears whether one or both ears.

What should I do before my microsuction appointment?

We advice not to use any over-the-counter eardrops e.g. Waxol, Cerumol, Audiclean Ear Wax Remover, Ear Clear ear drops, Clean Ears spray, Aquaear ear drops, Audisol earwax remover etc...Usually microsuction does not need pre-treatment, if you feel your ears are severely blocked you may use some olive oil for up to two days before the appointment to soften any wax build-up this can make the procedure faster and more comfortable.

Can babies and children have microsuction?

We DO NOT see children under the age of 10. We recommend that children should be at least 10 years old and up and are able to sit still on the chair for 15 minutes or so with the assistance of a parent. Young children often find microsuction more comfortable than ear irrigation or syringing. The procedure can be noisy when using the suction machine, but we can remove ear wax using other instruments to make the procedure more acceptable if required.

How often will I need microsuction?

Everyone produces ear wax at a different rate. If you’re prone to build-up, you’ll need microsuction more frequently. In general, it’s good to have a regular check-up every 6 to 12 months for good ear wax management and to prevent any issues. We can place you on our recall list as a reminder to have your ears cleaned every 6, 9 or 12 months.

How long will my earwax removal appointment take?

The length of your treatment will depend on the degree of blockage, so please allow for up to 20 minutes in your schedule. Usually you can expect amazing results within half that time.

Is microsuction safe?

Yes. Medical specialists around the world regard aural microsuction as the safest, most effective choice for cleaning ears (also known as ‘dewaxing’). Usually the procedure is very quick, easy and gives you instant relief. At our ear wax removal clinic in Melbourne we have performed this proceedure countless times with great results. Microsuction can be used even if the eardrum has been previously perforated. It is useful in removing excessive discharge caused by ear infection and it can also remove foreign bodies.

What makes Microsuction a preferred choice compared to other methods?

Most GPs will treat a blocked ear with an ear syringe, which is a pressurised device that flushes out the ear with water. This isn’t always effective, and can lead to infection or damage to the eardrum. Microsuction, by contrast, is gentle, dry, precise and safe – the gold standard for ear wax removal.

Is there an express service available?

We provide an express service for urgent orders, with an additional cost of $250 per product. For PRO earplugs, the express production time is 24 hours, while for IEMs, it is 48 hours. Please note that during busy periods, this service may be temporarily suspended. If you wish to avail of the express service, kindly contact reception@earlab.com.au to make the necessary arrangements.

Since you already have my impressions on file, is there a possibility of receiving a discount?

Yes, our earLAB Loyalty Discount - Save 10% off your next order – valid on all custom-made products. Customers who have previously bought ACS custom hearing protection or in ear monitors within the last 4 years will qualify for a 10% discount off their next order when purchasing online or directly with reception@earlab.com.au. This discount cannot be used if the ear impressions we hold on file for you are over 4 years old and cannot be used in conjunction with any other discount code or on non-custom fit hearing products, accessories, or the ambient live processor. Australia purchases only. If you would like to claim your Loyalty Discount, please contact our admin team or email reception@earlab.com.au NOTE: Ear impression taking is a free of charge service when purchasing our custom products and any costs for this are incurred by us.

What is the purpose of grips and cords?

Grips are additional silicone sections added to the earplug to assist with insertion and removal. Cording refers to a removable neck cord attached to the earplugs.

How long is the warranty for my product?

Our products include a 12-month warranty, which covers defects in build and components. Additionally, our custom products offer a 60-day fit warranty and a 60-day filter exchange warranty (if applicable). For comprehensive details, please refer to our Terms & Conditions

If your in-ear monitors are no longer under warranty and you're experiencing an issue, can they still be repaired?

Please note that clients are responsible for all costs. Our manufacturer, ACS UK, can repair all currently supported ACS in-ear monitors. However, some older models may be unrepairable due to changes in parts and manufacturing methods. If your in-ear monitors have an issue, we can send them to ACS UK on your behalf. Just provide us with a note explaining the problem, and we'll inform you of the repair or replacement costs.

Is it possible to have my ACS custom in-ear monitors engraved with a logo or design?

If you want a cool design on your custom in-ear monitors, we have a laser etching service, but it costs extra. Before ordering, contact us if you want this service. The design's details and your ear size will affect whether we can do it.

What is the duration of the fitting period for my custom earplugs or in-ear monitors?

While your custom product has the potential to last indefinitely, we recommend obtaining new ear impressions every 4 years. This is advised because the shape of your ear canals can undergo changes over time.

If I need to order a second product will I need to have my ear impressions taken again?

We'll retain a digital record of your ear impressions for a duration of 4 years. This record will enable us to create additional products for you when you place subsequent orders. Simply contact our reception@earlab.com.au after placing your order to inform us that you'd like to utilise your existing impressions.

Do we conduct ear impressions for children aged 5 and under?

To perform impressions on children under the age of 5, it is recommended that the audiologist has specialised training and experience. Regrettably, our staff is not equipped with the necessary training to work with children in this age group, and are unable to provide ear impression services for them. This restriction applies to the following stages: Newborn, Infant, Toddler, and Pre-schooler.

Who will carry out the ear impression taking?

This procedure is performed by experienced and highly trained Audiologists with the ability to take deep full shell ear impressions process that require capturing as much information (please note differ to ear impressions taking for hearing aids)

How long does the custom earplug process take?

Your initial consultation will be 20 minutes. Following that, your finished ear plugs will be available for pick up in 3-4 weeks in most cases (we would like to emphasise that our products are custom-made to ensure the highest quality. As a result, the turnaround time may be longer). Please keep in mind these products are manufactured in UK and unforeseen delays can happen with manufacturing and shipment. If you’re happy with self-fitting they can be posted directly to you. An express postage fee of $14.85 is applicable, Australia-wide.

What is noise-induced hearing loss (NIHL) and when am I at risk?

Noise-induced hearing loss occurs when sensitive structures in the inner ear are damaged by brief or extended periods of exposure to loud sounds. NIHL usually happens with noise levels greater than 85decibels (dBs). Damage happens faster as noise levels increase above this threshold.

What is the duration of the fitting period for my custom earplugs or in-ear monitors?

What are the benefits of custom moulded earplugs for sleep?

Unlike off-the-shelf foam options, these earplugs are made for comfort – they’re soft, lightweight and fit your ear canal perfectly. That means you can comfortably lie on your side, without irritation. They also won’t fall out of your ear while you sleep – a major complaint for those who use foam earplugs.

Can you tell me the noise reduction rating (NRR) for the SleepSound?

The SleepSound attenuated about 25-27dB. It is a solid earplug and it attenuates about as much as a very good fitting foam plug.

Who should use sleep plugs?

Anyone who needs a quieter sleep environment. Think shift-workers, people with a partner who snores, and those dealing with barking dogs or traffic noise.

What is the duration of the fitting period for my custom earplugs or in-ear monitors?

Can earplugs help with surfer's ear?

They can. Surfer’s ear, also known as extoses, are bony growths in the outer ear triggered by repeated exposure to cold water. By protecting your ear canal, earplugs can prevent them from forming, or getting worse.

Can earplugs prevent swimmer's ear?

Absolutely. Swimmer’s ear happens when water is trapped in your ear canal, so the best solution is to avoid water entering your ear in the first place.

Can children use swimming earplugs?

Yes – custom plugs can be made to fit any size ear. It’s especially important for children who’ve had grommets fitted to use swim plugs.

What are the best swimming earplugs for me?

It depends on your needs and budget. Many casual swimmers who don’t have ear issues can make do with off-the-shelf options. However, if you’re prone to ear infections like swimmer’s ear, have grommets (also known as ear tubes) or an eardrum perforation, you’ll need custom moulded plugs that create a perfect watertight seal and keep your ear canal dry.

Do I need to wear swim plugs?

Yes, if you participate in water sports and are prone to ear issues. They can make all the difference between an enjoyable hobby and one that leads to pain, hearing problems and worse.

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