Please provide us with at least 24 hours notice by clicking the “Cancel Appointment” link in your booking confirmation email.
No-shows, late-comers and late cancellations impact greatly on our ability to provide a high quality service by taking away an available spot for others, or by interrupting the smooth running of the practice.
While we can accept walk-in and emergency clients, please book using the booking system on this page to avoid a long wait time. If you can’t access the booking system on this page you can also reach it by clicking here.
You can also contact us at bookings@earlab.com.au or call us on (03) 9317 7567.
Use the appointment selector to lock in a time and date.
You will receive an email with your booking information including confirmation of the time, date and location of your appointment.
You will receive an sms Text Message 2 days prior to your appointment.
If you are unable to make the appointment, please open your confirmation email and select "cancel appointment". Alternatively, please contact us so we can help find you a more suitable time.
Please provide us with at least 24 hours notice by clicking the “Cancel Appointment” link in your booking confirmation email.
No-shows, late-comers and late cancellations impact greatly on our ability to provide a high quality service by taking away an available spot for others, or by interrupting the smooth running of the practice.
While we can accept walk-in and emergency clients, please book using the booking system on this page to avoid a long wait time. If you can’t access the booking system on this page you can also reach it by clicking here.
You can also contact us at bookings@earlab.com.au or call us on (03) 9317 7567.
It's crucial to consider that issues like hearing loss could be due to problems in the middle or inner ear rather than just earwax buildup. In such instances, earwax removal might not be the most suitable solution. The doctor will engage in a discussion with the patient to explore potential next steps. This may involve referrals for hearing tests, middle ear pressure tests, scans, or balance testing. The specific tests needed will be determined based on the individual patient's history and examination results.
Yes, our earLAB Loyalty Discount - Save 10% off your next order – valid on all custom-made products. Customers who have previously bought ACS custom hearing protection or in ear monitors within the last 4 years will qualify for a 10% discount off their next order when purchasing online or directly with reception@earlab.com.au. This discount cannot be used if the ear impressions we hold on file for you are over 4 years old and cannot be used in conjunction with any other discount code or on non-custom fit hearing products, accessories, or the ambient live processor. Australia purchases only. If you would like to claim your Loyalty Discount, please contact our admin team or email reception@earlab.com.au NOTE: Ear impression taking is a free of charge service when purchasing our custom products and any costs for this are incurred by us.
Our products include a 12-month warranty, which covers defects in build and components. Additionally, our custom products offer a 60-day fit warranty and a 60-day filter exchange warranty (if applicable). For comprehensive details, please refer to our Terms & Conditions
Please note that clients are responsible for all costs. Our manufacturer, ACS UK, can repair all currently supported ACS in-ear monitors. However, some older models may be unrepairable due to changes in parts and manufacturing methods. If your in-ear monitors have an issue, we can send them to ACS UK on your behalf. Just provide us with a note explaining the problem, and we'll inform you of the repair or replacement costs.
We'll retain a digital record of your ear impressions for a duration of 4 years. This record will enable us to create additional products for you when you place subsequent orders. Simply contact our reception@earlab.com.au after placing your order to inform us that you'd like to utilise your existing impressions.
The Microsuction ear wax removal appointment cost is fixed and covers inspection and ear wax removal from all impacted ears whether one or both ears.
This procedure is performed by experienced and highly trained Audiologists with the ability to take deep full shell ear impressions process that require capturing as much information (please note differ to ear impressions taking for hearing aids)
We advice not to use any over-the-counter eardrops e.g. Waxol, Cerumol, Audiclean Ear Wax Remover, Ear Clear ear drops, Clean Ears spray, Aquaear ear drops, Audisol earwax remover etc...Usually microsuction does not need pre-treatment, if you feel your ears are severely blocked you may use some olive oil for up to two days before the appointment to soften any wax build-up this can make the procedure faster and more comfortable.
We DO NOT see children under the age of 10. We recommend that children should be at least 10 years old and up and are able to sit still on the chair for 15 minutes or so with the assistance of a parent. Young children often find microsuction more comfortable than ear irrigation or syringing. The procedure can be noisy when using the suction machine, but we can remove ear wax using other instruments to make the procedure more acceptable if required.
Everyone produces ear wax at a different rate. If you’re prone to build-up, you’ll need microsuction more frequently. In general, it’s good to have a regular check-up every 6 to 12 months for good ear wax management and to prevent any issues. We can place you on our recall list as a reminder to have your ears cleaned every 6, 9 or 12 months.
The length of your treatment will depend on the degree of blockage, so please allow for up to 20 minutes in your schedule. Usually you can expect amazing results within half that time.
Most GPs will treat a blocked ear with an ear syringe, which is a pressurised device that flushes out the ear with water. This isn’t always effective, and can lead to infection or damage to the eardrum. Microsuction, by contrast, is gentle, dry, precise and safe – the gold standard for ear wax removal.
Your initial consultation will be 20 minutes. Following that, your finished ear plugs will be available for pick up in 3-4 weeks in most cases (we would like to emphasise that our products are custom-made to ensure the highest quality. As a result, the turnaround time may be longer). Please keep in mind these products are manufactured in UK and unforeseen delays can happen with manufacturing and shipment. If you’re happy with self-fitting they can be posted directly to you. An express postage fee of $14.85 is applicable, Australia-wide.