Using medically graded silicone to make a perfect custom fit ear plugs.
Ear impressions are essentially model imprints of your ear. These moulds are required to customise all custom ear plugs and Custom In Ears Monitors to specific dimensions of your ears.
Soft medically graded silicone is slowly injected into the outer ear and left to cure for a few minutes. Once the impression material has cured, it is delicately taken out to reveal the shape of the ear. This process takes approximately 10 minutes.
Ears are as unique as fingerprints, no two ears are the same! It’s this unique feature that sets our products apart from the rest and is why we feel all in-ear products are best custom made. Ear impressions are the blueprint used by custom ear plugs manufacturers and are essentially what enable them to make their products a perfect fit to your ears and the ultimate in sound isolation. To get the best performance and sound from your new custom hearing protections and in-ear monitors, it is essential that we get a high quality impression of your ears. This requires a high quality silicone mould of your ears taken past the second bend.
Yes we can, just book an ear impressions taking appointment on our website. We charge $80 for this service. We will examine your ears to ensure they are healthy and clean before taking the impressions. We can also create a 3D scan of the impressions and produce the .stl files. The cost of 3D scans is $70 if impressions are done by earLAB. If impressions were sourced from somewhere else the 3D scan costs $100.
If there is impacted ear wax, we’ll need to remove it before proceeding. (Please note there’s an additional charge if microsuction is required.)
At earLAB we ensure the impressions are:
We provide an express service for urgent orders, with an additional cost of $250 per product. For PRO earplugs, the express production time is 24 hours, while for IEMs, it is 48 hours. Please note that during busy periods, this service may be temporarily suspended. If you wish to avail of the express service, kindly contact reception@earlab.com.au to make the necessary arrangements.
Yes, our earLAB Loyalty Discount - Save 10% off your next order – valid on all custom-made products. Customers who have previously bought ACS custom hearing protection or in ear monitors within the last 4 years will qualify for a 10% discount off their next order when purchasing online or directly with reception@earlab.com.au. This discount cannot be used if the ear impressions we hold on file for you are over 4 years old and cannot be used in conjunction with any other discount code or on non-custom fit hearing products, accessories, or the ambient live processor. Australia purchases only. If you would like to claim your Loyalty Discount, please contact our admin team or email reception@earlab.com.au NOTE: Ear impression taking is a free of charge service when purchasing our custom products and any costs for this are incurred by us.
Grips are additional silicone sections added to the earplug to assist with insertion and removal. Cording refers to a removable neck cord attached to the earplugs.
Our products include a 12-month warranty, which covers defects in build and components. Additionally, our custom products offer a 60-day fit warranty and a 60-day filter exchange warranty (if applicable). For comprehensive details, please refer to our Terms & Conditions
Please note that clients are responsible for all costs. Our manufacturer, ACS UK, can repair all currently supported ACS in-ear monitors. However, some older models may be unrepairable due to changes in parts and manufacturing methods. If your in-ear monitors have an issue, we can send them to ACS UK on your behalf. Just provide us with a note explaining the problem, and we'll inform you of the repair or replacement costs.
If you want a cool design on your custom in-ear monitors, we have a laser etching service, but it costs extra. Before ordering, contact us if you want this service. The design's details and your ear size will affect whether we can do it.
While your custom product has the potential to last indefinitely, we recommend obtaining new ear impressions every 4 years. This is advised because the shape of your ear canals can undergo changes over time.
We'll retain a digital record of your ear impressions for a duration of 4 years. This record will enable us to create additional products for you when you place subsequent orders. Simply contact our reception@earlab.com.au after placing your order to inform us that you'd like to utilise your existing impressions.
To perform impressions on children under the age of 5, it is recommended that the audiologist has specialised training and experience. Regrettably, our staff is not equipped with the necessary training to work with children in this age group, and are unable to provide ear impression services for them. This restriction applies to the following stages: Newborn, Infant, Toddler, and Pre-schooler.
This procedure is performed by experienced and highly trained Audiologists with the ability to take deep full shell ear impressions process that require capturing as much information (please note differ to ear impressions taking for hearing aids)
Your initial consultation will be 20 minutes. Following that, your finished ear plugs will be available for pick up in 3-4 weeks in most cases (we would like to emphasise that our products are custom-made to ensure the highest quality. As a result, the turnaround time may be longer). Please keep in mind these products are manufactured in UK and unforeseen delays can happen with manufacturing and shipment. If you’re happy with self-fitting they can be posted directly to you. An express postage fee of $14.85 is applicable, Australia-wide.
Noise-induced hearing loss occurs when sensitive structures in the inner ear are damaged by brief or extended periods of exposure to loud sounds. NIHL usually happens with noise levels greater than 85decibels (dBs). Damage happens faster as noise levels increase above this threshold.